Are your Inflatables safe?
Silly Jumps only uses Inflatable’s that are designed with safety in mind. All of our Inflatable’s are manufactured with breathable fire retardant materials and include safety netting and entry ramps. Our staff is trained and certified in setting up the unit in the safest possible manner. If you follow the safety rules provided, these units are considered very safe. All safety rules and guidelines will be reviewed with you prior to use.
How are your Inflatables cleaned?
After every use, our Inflatables and party rental equipment are meticulously vacuumed and cleaned with only safe, non-toxic cleaners.
Is electricity needed?
Yes, electricity is required to continuously power the blower fans. All that is needed is a standard household outlet within 75 feet of the Inflatable. We provide extension cords. We have generators for rent in the event electricity is not available (or within 75 feet).
What surfaces can you set up on?
We set up on grass, turf, asphalt, concrete and dirt (dirt must be smooth. i.e. no rocks, roots etc.). Sorry, we do not set up on gravel, sand or rocks of any kind.
How much room will I need?
Depending on which unit you rent, the space will vary. Dimensions are listed in the descriptions.
You will need at least 2 feet of free space on all sides of the Inflatable in addition to the dimensions of the Inflatable.
Do you deliver in our area?
We offer free delivery and setup for the following cities: Rancho Cucamonga/Alta Loma, Upland, Claremont, La Verne and North Fontana. If the event is for a company, church or city organization etc… Silly Jumps can go outside the above cities. Please contact us for a quote.
What time do you deliver/pick up?
We strive to deliver and pickup as close to the event times set by you. However, we do require a 1 hour window before your event starts and after your event ends. Our average delivery/pickup times range from 7am to 2 hours after sunset. Park deliveries will need to be picked up prior to sunset. Typical set-up and tear-down time is approximately 40 minutes. Times may change under special circumstances.
Can I pickup the equipment from your warehouse?
No, sorry. We prefer to deliver all products, so we can setup in a manner that allows riders to play safely, and ensures the product will not be damaged. Our prices include delivery and setup.
What if it rains or there is bad weather?
Any weather-related cancellation (by you or us) will entitle you to a full refund. In the case of rain/high winds upon delivery, the setup crew will determine if it is safe to setup.
What if I need to cancel for reasons other than weather?
If you cancel 7 days prior to the event date, you will be released of any commitment and will not be charged. Orders that are cancelled within 7 days of the event will result in a charge of 25% of the total price. However, once the unit has been delivered and set up, no refund can be made. If no one is on-site to receive delivery, the full price will be charged.
How far in advance do I need to order?
Rentals are made on a first come, first served, basis. We suggest 3-4 weeks prior to your event. If you do have last minute needs, call us, we will do our best to assist.
Do I need to make a down payment?
If your total order amount due is under $90 then no deposit is needed and payment would be due at time of delivery. For orders $90 and above, 25% of your rental total must be paid at time of booking to reserve your items. Need a little flexibility? Give us a call and we can work something out.
What type of payments do you accept?
We accept Cash, MasterCard, Visa and American Express. We accept Business/Organization Checks, but not personal checks.
How do I reserve an Inflatable or party rentals?
Give us a call at (909)999-0001 and we’ll be more than happy to reserve your rental items!