Satisfaction Guaranteed

Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a Silly Jumps customer for life. If you do encounter any problems, Please contact us immediately at (909)999-0001.

Privacy

Your privacy is very important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed. All sensitive information is destroyed securely.

What information do we collect?

We collect information from you when you place an order. When ordering, you will be asked for your: name, e-mail address, mailing address, phone number and credit card information.

What do we use your information for?

Any of the information we collect from you will only be used to process transactions and to send periodic promotional emails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Cancellation/Refund Policy

To cancel or reschedule an order, sufficient notice must be given – at least 7 days prior to the start of your event. Cancellation of an event with less than 7-day notice forfeits the entire deposit. Postponement or Cancellation of your event with at least a 7-day notice entitles the customer to a complete refund. Any rescheduled event is subject to the availability of Rental Equipment at the time of notification of postponement.

Weather-Related Cancellation

Cancellation due to rain or inclement weather entitles the customer to a full refund with same day notice. Cancellation after set-up has begun, forfeits any refund. Silly Jumps cannot guarantee weather conditions. We reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent or if we have any reason to believe that the Inflatable equipment and/or its users may be in danger. Some examples of severe weather are high winds, excessive rain, snow, and lightning.

If the rental items are delivered by Silly Jumps and accepted by the customer, then the customer shall not be entitled to any refund whatsoever even if the customer elects not to use the equipment due to weather or other causes.

Refunds may take up to 7 business days.